Questions
Frequently asked
Do you charge booking fees?
No. You pay the price in your quote. We are paid by the hotels and suppliers we book with.
How quickly will I hear back?
Within one working day, and usually the same day. Urgent requests sent on WhatsApp are answered first.
Can you book any hotel?
We book hotels and resorts worldwide. If a hotel only sells direct, we tell you and help you book it the best way.
Are your rates better than booking direct?
Often they are the same or better, and we request perks such as upgrades, breakfast, early check-in or late check-out, subject to availability. We always show you the comparison.
How do I pay?
By secure card payment link, including Apple Pay and Google Pay, or by bank transfer. See the payments page for details.
When do I pay?
It depends on the rate. Flexible rates may need only a deposit, and non-refundable rates are paid in full at booking. Your quote states this before you confirm.
Can I cancel or change my booking?
Yes, within the rules of the rate you chose. Each quote lists the cancellation deadline. See changes and cancellations.
Do you book flights and visas?
We can arrange flights, transfers and experiences, and guide you on visa requirements. Visa applications remain your responsibility.
Do you speak Arabic?
Yes. We work in English and Arabic.
Is my data safe?
We use your details only for your request and booking, and share them only with the hotels and suppliers involved. Read our privacy notice.