Changes and cancellations

Last updated 8 October 2026

Every rate has its own rules

Hotels sell different rates for the same room. Flexible rates can usually be cancelled free of charge until a deadline; non-refundable rates cannot be cancelled or changed without paying the full amount. Your quote and confirmation show the rule and the deadline for each booking.

How to change or cancel

Write to us at info@tbtravelagency.ae or message your advisor, quoting your booking reference. A change or cancellation is effective when we confirm it in writing. Requests received after 21:00 Dubai time are processed the next morning, so please allow time before any deadline.

Refunds

Where a refund is due, we refund to the original payment method within 14 days of receiving the funds from the supplier. Card refunds can take a further 5 to 10 working days to appear, depending on your bank. Bank transfer refunds are made to the account that paid us.

Charges we pass on

Supplier cancellation charges are passed on at cost. Payment-provider or bank fees that cannot be recovered may be deducted from a refund; we will tell you the amount first.

No-shows and early departure

If you do not arrive, or leave early, the hotel normally charges the full stay and no refund is due unless the hotel agrees otherwise.

Events outside anyone’s control

If travel is disrupted by events such as natural disasters or government restrictions, we will work with the supplier to change your dates or obtain a refund or credit, in line with the supplier’s policy. Travel insurance can cover costs that suppliers do not refund.